Refund & Returns Policy

Effective Date: December 4, 2024

At Tech and Tactics, we value your satisfaction and strive to provide high-quality digital products and services. This Refunds and Returns Policy outlines the conditions under which refunds may be requested, the process for initiating a refund, and any applicable terms. By purchasing our products, you agree to this policy.

1. Scope of the Policy

This policy applies to all digital products sold on techandtactics.com, including but not limited to:

  • Synthesis articles
  • Guides
  • E-books
  • Digital templates or resources

Since our products are digital and delivered electronically, there is no physical return process.

2. Conditions for Refunds

Refunds are available under the following conditions:

  1. Product Not Delivered: If you do not receive the product due to technical issues or errors on our part.
  2. Defective Product: If the product is corrupted or cannot be accessed, and troubleshooting fails to resolve the issue.
  3. Misleading Product Description: If the product significantly differs from its description on our website.

Non-Refundable Situations:

  • If the product has been successfully downloaded or accessed.
  • Change of mind after purchase.
  • User error in selecting or purchasing a product.

3. Refund Process

To request a refund:

  1. Contact Us: Email contact@techandtactics.com with the subject line “Refund Request” and include the following details:
    • Order number or proof of purchase.
    • A detailed description of the issue or reason for the refund request.
  2. Response Time: We will review your request and respond within 3-5 business days.
  3. Resolution: If approved, a refund will be processed within 7 business days to the original payment method. You will receive an email confirmation once the refund is completed.

4. Fees and Costs

  • There are no fees for processing refund requests for eligible cases.
  • Refunds will be issued for the full amount paid, unless otherwise agreed.

5. Troubleshooting Assistance

Before initiating a refund, we encourage you to contact us for assistance. Many issues, such as download errors or file compatibility, can often be resolved with our support team.

6. Contact Information

If you have questions or need assistance with your refund request, please contact our customer support team:

7. Policy Updates

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Thank you for choosing Tech and Tactics! We are committed to ensuring your experience with our digital products is seamless and satisfactory.

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